Question 1

How long will my order take?

Accepted Answer

We dispatch within 1–2 working days and most orders arrive in 4–7 days across India. You can check an estimate for your pincode on any product page.

Question 2

How much is shipping?

Accepted Answer

Free on orders of ₹599 or more. Below that it's a flat ₹79 per order, shown in your bag before you pay.

Question 3

How do I track my order?

Accepted Answer

Log in with your mobile number and open My orders. Once your parcel ships we add the courier and tracking number there.

Question 4

Do you ship outside India?

Accepted Answer

Not yet — we ship within India only for now.

Question 5

Can I change my address after ordering?

Accepted Answer

Yes, as long as the order hasn't been dispatched. Message us on WhatsApp with your order number and the new address.

Question 6

Which payment methods do you accept?

Accepted Answer

UPI (GPay, PhonePe, Paytm and others), debit and credit cards including RuPay, net banking and popular wallets — all through Razorpay's secure checkout.

Question 7

Do you offer cash on delivery?

Accepted Answer

Not at the moment. Prepaid orders help us keep prices fair and dispatch faster.

Question 8

Money was deducted but my order wasn't confirmed. What now?

Accepted Answer

Don't worry — failed payments are usually reversed by your bank automatically within 5–7 working days. If not, send us the payment reference and we'll trace it.

Question 9

Is it safe to pay on your site?

Accepted Answer

Yes. Payments are handled by Razorpay, a PCI-DSS compliant gateway. We never see or store your card or UPI details.

Question 10

How do I pick my size?

Accepted Answer

Classic tees are true to size; drop-shoulder tees are relaxed and oversized tees are cut roomy on purpose, so for both take your usual size. Our size guide has full measurements in inches and cm.

Question 11

What are the tees made of?

Accepted Answer

You choose, on every design: Regular is 180 GSM 100% cotton, bio-washed; Premium is 220 GSM combed cotton, bio-washed and pre-shrunk; Luxury is 240 GSM heavyweight ring-spun combed cotton, silicone-washed. The print, colours and sizes are the same on all three.

Question 12

Will the print crack or fade?

Accepted Answer

Treat it kindly and it'll stay with you: wash cold and inside out, skip the bleach, and don't iron directly on the print.

Question 13

Will it shrink?

Accepted Answer

The fabric is pre-shrunk, so any change is minimal. Washing cold and line-drying in shade keeps the fit where it should be.

Question 14

The size doesn't fit. Can I exchange it?

Accepted Answer

Yes — exchange for another size within 15 days of delivery, as long as it's unworn with tags on. The first exchange on an order is free.

Question 15

Can I cancel my order?

Accepted Answer

Any time before it's dispatched, for a full refund. After dispatch you can use an exchange or return instead.

Question 16

How long do refunds take?

Accepted Answer

Refunds go back to your original payment method via Razorpay and usually reflect within 5–7 working days after approval.

Question 17

Why are the people in your illustrations faceless?

Accepted Answer

It follows a long-standing norm in Muslim illustration. It also means everyone can see their own ammi, abbu or khala in the design.

Question 18

Can I suggest a slogan?

Accepted Answer

Please do! Send it on WhatsApp. If it makes the cut and passes our adab review, we'll let you know when it drops.

Question 19

Do you do bulk or custom orders?

Accepted Answer

For weddings, masjid events, Eid gifting or teams, email us with quantities and dates and we'll get back with options.

Question 20

Why is there no password?

Accepted Answer

You sign in with your mobile number and a one-time password sent by SMS. Nothing to remember, nothing to leak.

Question 21

I didn't receive the OTP.

Accepted Answer

Check the number, wait 30 seconds and tap resend. DND settings rarely block OTPs, but a weak network can delay them. Still stuck? Message us on WhatsApp.

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